Satisfaction Guarantee

In addition to certain guarantees provided by law, The UMBRA Firm guarantees your satisfaction with our services. UMBRA strives to be the best attorney outsourcing service. If you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future UMBRA orders.

The UMBRA Firm Satisfaction Guarantee Details:

  1. If you are not satisfied, simply call us at (661) 255-9500 during our normal business hours. All requests made under this guarantee must be made within 10 days of receipt of the services, if a quality issue, or 10 days of receipt of the billing invoice, if an over-charging issue. We will investigate and process your request within 5 business days after we have received all of the documents and materials related to the issue, as well as any interviews, and/or other investigative processes necessary to fairly evaluate the claim. Unfortunately, we cannot refund or credit any money paid or due to government entities, outside agencies or third party vendors, such as filing fees, transcript request, or parking &/or mileage fees for appearances. We also cannot refund any money paid by you directly to third parties.
  2. If you change, update, terminate and/or modify a product or service prior to its final completion, you cannot claim any dissatisfaction related to such work, including the quality thereof and/or time invested therein.  After you have paid an UMBRA invoice, you have waived any right to assert a guarantee claim related thereto. 
  3. Please note that we cannot guarantee the results or outcome of your particular procedure, service or work product. Since we are dedicating time and effort to your outsourcing needs, our guarantee only covers dissatisfaction issues caused exclusively by UMBRA, and specifically excludes changes to the client’s situation or state of mind.
  4. This is not an unconditional, personal or subjective guarantee vested in your sole discretion.  The applicable standard is whether a reasonable and similarly situated client, acting in good faith, would reasonably conclude the UMBRA’s services and/or products: (a) failed to meet or exceed the minimum State Bar requirement for competency, (b) UMBRA performance falls below the community standard for care, (c) was unreasonably performed given the information provided, and deadlines/time restraints imposed by client, and (d) did not provide reasonable value and quality given the rate billed and hours invested in the product or service.
  5. We are not responsible for any party, client, opponent, co-counsel and/or trier of fact’s opinion, position, decision, response and/or rejection of any product or service.  We do not guarantee that reasonable minds will not differ on any product or service.  We guarantee our product and services shall meet or exceed the reasonable community standard of competence and timeliness for the same or similar product or service being performed at the same or similar time, place and billable hour rate.  UMBRA is not responsible for any situation beyond the scope of UMBRA’s services and/or control.
  6. If UMBRA’s professional-client has been paid, received compensation, recovers a retainer fees and/or billed their lay-client for the UMBRA product or service at issue at any time before, during or after such a claim, any satisfaction guarantee claim is void.
  7. The satisfaction guarantee is limited to only a full money back guarantee of money paid to UMBRA for only the services and/or products that fall within these details.  Any related, prior, subsequent or other product or service performed shall not be subject hereto.